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OGT expands latest support and training initiative with CytoCell University
CytoCell University offers extensive FISH expertise and reaffirms commitment to customer support and training
OGT™, A Sysmex Group Company, has revealed the expansion of support activities with CytoCell® University – an initiative that promises to partner with scientists to provide innovative and expert training on the basics of fluorescence in situ hybridisation (FISH). CytoCell University’s FISH training reaffirms OGT’s mission to support scientists around the globe and help customers advance genetic analysis.
CytoCell University’s first module, set to be part of a series of educational tools aimed at scientists of all levels, is the perfect introduction for those new to FISH but also as a supplementary tool for more experienced staff. The training is being delivered by OGT’s expert Field Application Scientists, covering everything from the basics of FISH, FISH laboratory requirements and protocols to probe design and signal patterns. In addition, OGT has been running Lunch and Learn sessions focussing on troubleshooting FISH experiments.
OGT’s commitment to world-class customer support has accelerated throughout the COVID pandemic. At a time when laboratories around the globe have been forced to re-focus efforts and staff, CytoCell University presents scientists with an opportunity to continue dedicated FISH training and ensure staff feel supported with remote, on-demand access to training.
Exceptional customer support is something that OGT is already well-known for, and CytoCell University is set to continue this. The course is already surpassing customer expectations, a point noted by Melissa Lyon, Clinical Laboratory Specialist, Cytogenetics, University of California San Francisco Health “Understanding the basics of FISH is essential for my work. The module helped reiterate information I already knew and provide some new content…the information is necessary for everyone in my line of work.”
OGT’s extensive reach ensures that CytoCell University modules can be accessed across the globe - available directly from OGT in North America and as an on-demand service from OGT’s distributors and Sysmex regional headquarters for the rest of the world.
Mike Ornelas, North America FAS Manager at OGT commented “OGT is well recognised for the excellent level of knowledge and support we provide for our customers. With CytoCell University, we want to extend this to enable our customers' easy access to OGT’s expertise with virtual and in-person FISH training. The training has already received some fantastic feedback with customers appreciating the collaborative approach we offer.”
With a return to a post-COVID world, OGT’s mission to help drive scientific progression will continue in-person with customers able to access laboratory health checks - CytoCell Field Application Scientists will visit customer laboratories, review working practices and workflows, run FISH experiments alongside customers and make personalised suggestions to help improve turn-around-time and reduce cost.
OGT’s commitment to education and customer support is further evidenced by the extensive library of resources and support on the new website, not only for FISH but also for array and NGS portfolios too.
OGT, a Sysmex Group company, is a leading global provider of clinical and diagnostic genomic solutions that are created for scientists by scientists - including CytoCell®, CytoSure® and SureSeq™ ranges of FISH, microarray and NGS products. The company is dedicated to creating products that enable researchers and clinical decision makers to reach the right care decisions for each patient, every time. OGT strives to unlock the future of genetic clinical care with a commitment to working in partnership with its customers - not only by sharing its expertise of 25 years at the forefront of genetic endeavour, but also by working closely with scientists to understand their unique challenges, and to customise its approach to meet their exact needs. Dedicated to improving clinical care, OGT believes that through partnership—together—we’ll achieve more.
CytoSure®, SureSeq™ and myProbes®: For Research Use Only, not for use in diagnostic procedures. CytoCell: Some products may not be available in your region.
Sysmex Corporation is a world leader in clinical laboratory systemization and solutions, including laboratory diagnostics, laboratory automation and clinical information systems. Serving customers for more than 50 years, Sysmex focuses on technological leadership in diagnostic science and information tools that make a difference in the health of people worldwide. The company is also exploring emerging opportunities in the life science field. Its R&D efforts focus on the development of high-value-added testing and diagnostic technologies that are innovative, original and optimize individual health. Sysmex also seeks to leverage its state-of-the-art technologies for cell, gene and protein analysis. The company, headquartered in Kobe, Japan, has subsidiaries in North America, Latin America, Europe, the Middle East, Africa, China and Asia Pacific and employs more than 9,000 employees worldwide. Sysmex Corporation is listed in the top tier of the Tokyo Stock Exchange.